Assistance Channels

  • 1 hour ticket response time
  • A one hour Inquiry Answer Guarantee

  • Each ticket that you submit to the client help crew will be answered within about 60 mins. The standard requests are going to be solved immediately. However, if the help request you have posted needs the help of a capable technician, we will send the ticket to him and will notify you about the delay.

  • Top quality support service
  • Top–class Tech Support Service

  • Our technical assist staff will be online for you 24/7/365 to to take care of all help inquiry tickets that you submit. We offer customer help and support for the software applications that are installed in advance on your server. These include our in–house built Web Site Control Panel, the chosen Operating System and also the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • An exhaustive and constantly updated article base is incorporated into our custom–built Web Site Control Panel. It offers quick tips on how to conduct all the fundamental site control jobs. The Help area offers exhaustive how to articles and reviews and step by step video guides. You can open the Help area by clicking on the Help or Video buttons in the top right corner of each Control Panel section.