1 hour ticket response
Quick support is our principal duty and that’s why we have a team of proficient tech support engineers who will be happy to offer a prompt response to any question that you could possibly have. Simply send your support ticket from your Web Site Control Panel and we’ll reply back to you within 1 hour at the latest. As a matter of fact, we strive hard and aim for a 20–minute helpdesk ticket response time.
An Exceptional Technical Support Service
Each member of our customer support staff has lots of years of experience in the Linux hosting services industry and the majority of them have worked for us for at least 5 years. They are all eager to reply to all your inquiries in the most efficient way possible.
A User–Friendly Help Center Section
Integrated into the Web Site Control Panel is an intuitive Help Center, which includes a variety of sources of information. You can search through a frequently updated knowledge base featuring web hosting account administration articles and web site management articles, check the step–by–step video tutorials or have a glance at the F.A.Q. archive.