Technical Support Channels
A One–Hour Response Time Guarantee
We provide a sixty–minute response time warranty for any trouble ticket or email that you submit to our support staff. We’ll speedily respond to all the standard queries and forward the issue to our administrators if any additional assistance is required. If you make use of our Admin Services package, we’ll perform any of the included server administration services at a time that has been agreed upon earlier.
A First–Rate Client Support Service
Our customer support team will be online for you 24x7x365 if you need help working with our Web Site Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated hosting server. And if you need assistance handling all the day–to–day admin tasks on your dedicated hosting server, you can order our Admin Services package, that includes data backup hard disk drive space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Our Web Site Control Panel has been installed by default for each Linux dedicated hosting server. Among its functionalities is a very convenient integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of educational articles in addition video versions that show all the operations that you can perform in a highly illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each Web Site Control Panel section.