A 99.9% Server Uptime
We have set up our hosting system using stable hardware components and significantly tweaked software. Our administrators have installed a tweaked version of SELinux on each of our physical servers to ensure utmost protection and reliability. We’ve set up several distributed denial–of–service prevention tools along with powerful firewalls to make sure our internal network is impregnable and secure.
All our Linux hosting services plans offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, the guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on world–class hardware elements furnished by Juniper. Also, on every router, we have installed a firewall with an elaborate set of rules as a way to sift out all shady requests.
Hence, in each of our datacenter facilities – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to minimize all possible risks with our cloud hosting packages and irrespective of the fact that our company offers exceptional support, there are occasions when the client is just not happy with what we have to offer. Or he wants to switch to a more robust hosting solution, such as a virtual private server or even a dedicated hosting server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not completely pleased, you will get your money back.
24/7 Technical Support
If you happen to have a hosting firm, your support engineers are of primary importance. That’s the reason why we have cautiously gathered a highly skillful group of tech support engineers, each with lots of years of training behind his back. With their help, we offer 24x7 support with each of our web hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All tech support inquiries are responded to in under an hour and our average ticket response time is below 20 minutes!