Despite the fact that this is not the most importantaspect to help you recognize a trustworthy hosting provider from a bad one or a reseller from an actual provider, the option to call and communicate with a live person is an indicator that you are not working with a one-person firm and that you can get in touch with somebody whenever you need help. The telephone support for web hosting services may range from common to dedicated, thus the problems that can be resolved through a call vary depending on the specific company. Generally, these issues are simpler and feature billing or first level tech issues because more complex matters usually need a support ticket where both you and the sysadmins can track what's going on with a particular issue. Nonetheless, the option to phone call your supplier will save you lots of time and efforts for the countless tiny problems which may eventually appear at the time you manage your hosting account.

Phone Support in Hosting

All of our hosting packages feature telephone support fourteen hrs a day even on official holidays, so if you don't have an account yet, you're able to give us a call and find out more about our services or if we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you will be able to call the number that is nearer to you. If you're an existing customer, we can assist you timely with any kind of general and billing issues as well as with a number of tech issues to save you time and efforts - we are aware of the fact that often it's quicker to talk with a live person so as to get things done immediately. Certainly, some matters cannot be resolved on the telephone, so if this is the case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server plans that we provide. Whether you wish to find out more about the packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more complex issues could require a support ticket to give time to our technical support crew to investigate, we're able to assist you with lots of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have a global number where you'll be able to contact us.