One-Hour Response Guarantee in Hosting
Our guaranteed maximum response time for any client support ticket that you open or any email that you write is only one hour, even in case you contact us on weekends and public holidays. Regardless of the nature of your problem or inquiry, we’ll help you out instantly and will give you the needed info to resolve any problem with your sites. The actual response time typically doesn’t surpass fifteen to twenty minutes, which is the reason why you can just forget about waiting for hours and hours to get a problem sorted out or even worse than that – waiting one whole day only to receive an answer that more information is necessary whilst nothing’s fixed. We’ll assist you without any delay solely because we know just how costly time can be in the dynamic digital sphere. The one-hour reply guarantee is valid for any technical or billing query that you might have in regard to our Linux hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a tech support ticket through your hosting Control Panel or send an email relating to your semi-dedicated server, you will get a response within less than sixty minutes. You can contact us at any time in regards to general, billing or technical matters and considering the fact that we are available around the clock, you’ll invariably receive help without delay. Depending on the specific issue or question, we will supply you with more info, solve the complication if it has been caused by something within our reach or instruct you on what to do on your end in case you need to fine-tune a specific setting for an Internet app that we cannot access. You can forget about waiting for a whole day for every single response. In fact, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.