If you ever have any queries regarding the hosting service or you face a problem with your websites, you will need to touch base with the web hosting company’s technical support team. It may not make any difference how soon they’ll respond if you’ve got a general query, but an issue such as a bungled script update, for instance, may lead to your site becoming damaged or unreachable on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. If you offer goods or services online, any downtime will affect your site in a negative way and you can lose existing or prospective clients. Lots of hosting providers, predominantly resellers, respond to emails and support tickets within twenty four hours, but in the digital sphere that’s much too long, since clients will hardly ever come back to a website that isn’t functioning correctly for lengthy intervals.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum response time for any client support ticket that you open or any email that you write is only one hour, even in case you contact us on weekends and public holidays. Regardless of the nature of your problem or inquiry, we’ll help you out instantly and will give you the needed info to resolve any problem with your sites. The actual response time typically doesn’t surpass fifteen to twenty minutes, which is the reason why you can just forget about waiting for hours and hours to get a problem sorted out or even worse than that – waiting one whole day only to receive an answer that more information is necessary whilst nothing’s fixed. We’ll assist you without any delay solely because we know just how costly time can be in the dynamic digital sphere. The one-hour reply guarantee is valid for any technical or billing query that you might have in regard to our Linux hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a tech support ticket through your hosting Control Panel or send an email relating to your semi-dedicated server, you will get a response within less than sixty minutes. You can contact us at any time in regards to general, billing or technical matters and considering the fact that we are available around the clock, you’ll invariably receive help without delay. Depending on the specific issue or question, we will supply you with more info, solve the complication if it has been caused by something within our reach or instruct you on what to do on your end in case you need to fine-tune a specific setting for an Internet app that we cannot access. You can forget about waiting for a whole day for every single response. In fact, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.