There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a trouble ticket system. It’s the easiest medium of correspondence for a variety of reasons. If no customer support team representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably hit home. Additionally, you can copy & paste large pieces of info without having to worry about spelling errors, and if a specific issue requires more time to be fixed or a number of responses have to be exchanged, all the information will be in the exact same place, so each party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, so if you need to provide info or to follow instructions, you will need to use no less than 2 different admin consoles and this number may rise in case you wish to manage multiple domains. In addition, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Hosting

With a hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you’re browsing through your files or fine-tuning different settings. The ticketing system is being closely monitored 24/7 by our customer support team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain help. In contrast with other companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for info with regard to any technical or billing issue. Also, you can read a variety of informational articles, which will help you tackle the most commonly confronted problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with us and you wish to contact our support team, you will be able to send a ticket straight from your Hepsia Control Panel instead of going through a completely different tech support platform like you’ll have to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will allow you to open a new ticket with no effort and to look through older tickets using a clever search box. In addition, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you depending on the category that you pick for your new ticket. You can accomplish all the aforementioned things without logging out of your Control Panel at any moment, which implies that if you face any complication or have a question, you can touch base with our support engineers and solve the problem in question in less than sixty minutes through one support platform.