24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and tech support for our Linux hosting services. Even if you aren't our client yet and you have some questions, we can give you a hand promptly and supply you with the needed information, in order to give you a choice to make the very best decision when you get your new hosting account. We are available anytime, including holidays and weekends, and we supply numerous means of communication to contact us - phone, live chat, e-mail messages and support tickets. For your convenience, we have multiple telephone numbers worldwide, so that you will be able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get prompt assistance, especially if your website is not working effectively for some reason. All of our semi-dedicated hosting include 24/7 customer and technical support, so that in case something happens, you can use various ways to let us know - telephone line with a few local numbers around the globe, live chat, email messages and tickets. The first two choices are for billing, pre-sales and basic matters, so in case you don't have an account yet, for instance, you will be able to find extra info for our services, or we can help you with less difficult tech matters. The other two options are for strictly technical problems or everything that is more time-consuming considering that it's easier to follow the communication between you and our support team. The guaranteed max reply time for them is just 1 hour, the regular one - 15-20 minutes, therefore you will not need to wait for a whole day in order to get assistance like you may have to do with various other service providers.
24/7 Customer Support in VPS Hosting
With our VPS hosting, you will not need to wait for more than one hour to receive assistance for any kind of difficulty that you could experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the tickets which you open via your billing Control Panel or email messages that you send to our technical support team. We have local telephone numbers in a couple of countries worldwide plus a live chat service where we can easily help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various means of communication, so regardless what your question or issue is, there's always somebody to help you promptly. If you need help with third-party software, that you cannot set up or which gives you problems, you can benefit from the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
When you aquire a dedicated server from our company, you are able to contact us at any time using several channels and the max time that you'll have to wait for a reply is up to one hour, so you can forget about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical matter, you are able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you'd like to learn more about our website hosting solutions before you order, you can employ our live chat or you can call one of the local numbers that we have in various countries around the world. In case you'd like to have support for third-party software that you are unable to deploy or manage effectively, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.